As a default, the Initial Placement field on the insurance form is checked. If the service(s) is for the replacement of an existing prosthetic, the necessary information can be added to the claim form prior to submission to the insurance company.
Adding Prior Placement information to a Claim:
- From the Claim History screen, open the appropriate New or Pending claim detail by double clicking on it
- Select the Additional Information tab
- Uncheck the Initial Placement checkbox in the Prosthetic Information section
- Complete the Prior Placement Date and Reason fields as applicable
- Save and close the claim detail
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